Help Centre

Frequently Asked Questions

Everything you need to know about planning and travelling with VSL 360. Search below or browse by category.

10 answers

Travelers can apply online via the official ETA (Electronic Travel Authorization) portal. Ensure passports have at least 6 months validity from the arrival date.

Yes. Most nationalities, including Indian travelers, need an approved ETA before arrival. It is a quick online process and your destination expert can guide you through every step.

To confirm bookings, a specific percentage deposit is required. The balance is processed according to the locked tour package timeline before arrival.

Cancellation terms depend on the package and how close it is to your travel dates. Your destination expert shares the exact terms in writing before you confirm anything.

We accept major credit and debit cards, PayPal, and bank transfers. Every quote is all-inclusive with transparent pricing and no hidden fees.

We feature modern, fully air-conditioned vehicles (sedans, vans, or mini-buses depending on group size) paired with registered, English-speaking tourist drivers/guides.

Yes. Our 24/7 on-ground support desk monitors every journey and is reachable at any time, so help is always a message away.

Absolutely. Itineraries can be tailored for families with child-friendly stays, flexible pacing, and Veg, Jain, or Halal meal options on request.

It is a year-round destination. The west and south coasts and the hill country shine from December to April, while the east coast is best from May to September. We plan around your dates.

Yes. Dietary preferences are arranged across your entire journey on request, including pure-veg and Jain menus.

Still have questions?

Our local destination experts are online 24/7 and happy to help.